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Terms and Conditions

This website is owned and operated by Gary Thornton. The details in this section are the terms and conditions under which you may use this website and services as offered by us. This website offers visitors printed and/or personalised products. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

To use this website and receive our products and services, you must be at least 18 years of age. You are not allowed to use this website or receive our products and services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that:

(i) you are responsible for reading the full item listing before making a commitment to buy it.

(ii) you are happy to enter into a legally binding contract when you commit to buy an item and complete the check-out payment process.

The prices we charge for using our services or for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. We will notify you before processing your order if we find a pricing discrepancy.

We are happy for you to return any undamaged product which we have supplied; simply return it with any included accessories (if applicable) and packaging in good order, along with the original receipt within 14 days of the date you receive the product. We will offer a refund based upon the original payment method once the goods are received at our office. In addition, please note the following:

(i) products which are not personalised but are bought in error i.e. incorrect size purchased can be returned and will be refunded at the purchase price of the item, not including carriage.

(ii) products cannot be exchanged. Goods would need to be returned for a refund and then an additional order placed for the correct item.

(iii) the following products are not eligible for return:

Personalised items (unless they have a manufacturing defect)

Items where details are incorrect (after artwork approval has been received)

If we are creating designs for you we will send an email showing product proof. This will require an email response stating product design approval. It is the customer's responsibility to check all details for accuracy, including but not limited to spellings, layout and location on item, if relevant. Failure to respond promptly to such emails may have an impact on the production time, as the order will not be processed without written approval.

Once approval is received no amendments or cancellations will be accepted without incurring fees which may be up to the full product price.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or have received the appropriate license to upload/transfer/send and use the content. You agree and consent to the uploaded/transferred content being publicly displayed on our website or social media platforms.

We may, without prior notice, change the services, stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time, once committed orders have been processed.

You agree to indemnify and hold Gary Thornton harmless from any demands, loss, liability, claims or expenses (including solicitors fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Gary Thornton, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Gary Thornton assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

By making a purchase or expressing interest in our products, you agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Customers can get in touch with us directly via our contact page or indirectly via email at info@eagl-s.co.uk

Payment terms

Payment in full is due at the time of ordering from our site. Delays in processing your order may occur if payment isn't received.

Garment decoration (own items)

Whilst we are happy to decorate garments which you supply, it is on the clear understanding that:

Although we will, of course, apply our wealth of experience when working with your items, by it's very nature, garment decoration comes with certain risks which are out of our control. As with any mechanical process there is a chance that damage may occur whilst creating your decorated item(s).

We will not be held responsible for any damage to garments, which you supply, as a result of these processes or during our possession.

Garments must be clean. (We reserve the right to refuse to work with dirty or contaminated items).

You (the customer) must check the items you are supplying are free from defects and check with the garment manufacturer that they are suitable for the desired process.

When supplying your own items for decoration it is on the understanding that it is done so completely at your own risk and no guarantee or warranty is implied or given for these items.

You may be required to supply tester garments and also allow a 10% wastage contingency.

By supplying your own items for decoration indicates acceptance of the above terms. If you are unsure, or need clarity on the above information then talk to us before any processes are carried out.

Revised 20.07.2020